Wireless issues can be very frustrating because teachers often don’t know what to look for or how to troubleshoot. Here’s a quick checklist of things to look for when problems arise, and there is a handout with more information that you can download from the Box widget in the sidebar.
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Check the Power
Are both of the black electrical cords are plugged in?
Are both power switches on the back turned on? -
Check the Network Connection
Is the Ethernet cable (the one that looks like a phone jack) plugged in?
Is it plugged into a “hot” port? -
Check the Wireless Access Point on top of the cart
Is the wireless access point getting power?
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Make sure that the wireless is enabled on the computer
Has the wireless been accidentally disabled?
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Check for low, very low, or no connectivity
Are some computers not picking up a wireless signal even though you have a working access point in your room?
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Check for a cart in a nearby room that is not connected
Is there a cart nearby that is getting power but the network cable is not connected?
Don’t ever hesitate to ask for help from your technician or ITRT! Hopefully, though, this checklist will help you out when help is not immediately available. Remember the handout in the Box in the sidebar too if you don’t already have a copy.